Meet the Team
The Complion team includes clinical research and engineering experts who have walked in the shoes of our clients and software developers with deep technical expertise. While each team member is individually talented, we are united in our passion for serving clients in support of our mission and values.
CEO – President
Complion founder Rick Arlow was immersed in clinical research during a NIH funded MD/PhD medical scientist training program at Case Western Reserve University, which resulted in publications with several leading journals including Neuroscience. Although he loved the work, he was shocked at how cumbersome operations and regulatory compliance were for the research site and how much time and space were wasted on manual tasks and paper binders. Inspired by his experience and drawing on his engineering background, Rick built the first version of the Complion software platform, and in close collaboration with leading medical centers, Complion was born. Since then, Rick has built a world-class team experienced in clinical research. His job is to closely listen to the needs of clients and provide the resources and guidance necessary for his team to constantly evolve Complion’s industry-leading workflow and document management software and to provide top tier customer service. He has also presented at various venues and conferences for professional research organizations including ACRP, MAGI and SCRS. Previously, Rick was involved with a biotech business resulting in several patents and was recognized in Business Week’s “Top 25 Under 25 Entrepreneurs”. He takes great pride in and feels responsibility for Complion’s contributions to the research community and their efforts to provide new treatments and expand medical knowledge.
Director, Product Management
As Director of Product Management at Complion, Michael works at the intersection of business, technology and user experience to ensure the success of Complion in the clinical research market. Focused on identifying innovative solutions to complex challenges and processes, Michael leads the company’s strategic mission to implement standards and drive efficiencies through technology at clinical research sites.
Prior to Complion, Michael led product management, product development and marketing for a market leading B2B software platform to enable Fortune 500 companies to exchange critical information through a cloud-based solution. He has also led several multi-million-dollar IT, finance, and business projects for both private and government organizations.
Michael holds an MBA from Case Western Reserve University and a BS in Marketing from the University of Maryland.
Director, Customer Success
Director, Business Development
Joe Arkin has over nine years of experience in sales management and business development. He has spent his career developing long-lasting partnerships with executives in a variety of companies and industries. As a member of the Complion team, Joe works with hospitals, academic medical centers, and other large research institutions to introduce them to the benefits of Complion’s document management and workflow solution and assist them with effective and efficient implementation. Joe likes working at Complion because the team is full of intelligent and fun individuals who challenge each other on a daily basis to bring the best possible solutions to their customers. Outside of work, Joe enjoys running and spending time with family and friends.