What Users Say About Complion

You don’t have to take our word for it – our customers are happy
to speak for us! Here’s what they have to say.

“Our monitors like Complion because they can get what they need and see the narrative of an entire trial from beginning to end without coming onsite.”
Stephanie Cardenas, LVN, South Texas Cardiovascular Consultants
“This has made my life easier. Regulatory reconciliation takes up a lot on-site time. This is stressful when I also need to perform SDV on patients within a limited amount of time. I appreciate the fact that the site can give me access a few days before and after my visit so I can review the Regulatory binder remotely. This is fantastic!”
CRA, 2018 Complion Community Forum
“One of the goals I have as the director of a research program is to minimize non-value added work – to streamline and optimize it – and to allow our people to move on to more important things. Complion helps me achieve that goal.”
Christy Gilchrist, PhD, CRA, Director, Cancer Research Institute
“The Complion platform is well thought out and intuitive to use. On top of that, the team they have is absolutely stellar! Their team is receptive to feedback, and keeps in touch regularly to make sure things are going well. Their customer support is top-notch, too. I love working with them, and can’t recommend this team / platform highly enough.”
Brook Barrick, BA, CCRP, Clinical Regulatory Specialist, J. Lewis Research Inc.
“The doctors love it. It is so easy for them to complete a task and we get so few questions. We no longer have to sit with them while they sign papers and then bundle them back up to send to you.”
Norton Healthcare employee

“Our goal was to streamline our processes and standardize all of our regulatory binders to improve staff training and accessibility across locations. No only does Complion help us achieve that goal, but it’s also very user friendly and intuitive”
Deborah Tunick, Site Manager, Chesapeake Research Group, LLC
“Complion has done an awesome job of providing us with training resources. They’ve provided us with language for our SOPs tht made the onboarding process much simpler than what we anticipated. Further, they provided several valuable resources like a sponsor success letter, contract language, and budget negotiation tips for getting the system covered.”
Julia Brenner, MHA, Finance and Regulatory Manager, Coastal Pediatric Research

“Complion allows us to set up standard ‘binder’ templates based on our preferences to ensure our files are being saved in a consistent matter. Now our team is interacting more often on a daily basis and it is much easier to find the documents we need right from our desktops, without having to sort through tons of paper contained in multiple binders, in varied locations. Using Complion is liberating!”
Amy Rovitelli, MS, CHRC, Sr. Regulatory Coordinator, University of Rochester Medical Center, Wilmot Cancer Institute

“The problem with storing regulatory documents on a shared drive is there is no audit trail and it is not Part 11 compliant. Many sites and even monitors don’t recognize this. Complion can take you through all the validation, audit trail and other components necessary for compliance. I also like how Complion allows you to customize your binder to match a “master template” for your site. That way all your regulatory binders are the same across all studies and your staff understands where everything needs to be filed within each binder. This is so helpful and efficient.”
Jill Heinz, MHS, CCRP, Owner/Director of Clinical Research, Treasure Valley Clinical Research, LLC & Injury Care Research
“Beyond the system, we are impressed with the people behind the product. The Complion team took the time to learn about our pain points and needs. They worked with us to make suggestions and develop workflows that we wouldn’t even have thought about. With their guidance, the system goes above and beyond simply replicating what we were doing with paper.”
Rhonda Hoffman, Systems Director of Research
“Overall, it (FDA audit) was a great learning experience. I believe it helped streamline some of our processes, and “Complion was amazing and very responsive. They worked with us to ensure we had the appropriate training and documentation during implementation and they were available to answer questions and provide support throughout the process. Their efforts contributed to our success. We did not end up with any 483s or warning letters. It was a nofindings inspection, which was great!”
Neal Surasky, Director of Compliance, Chesapeake Research Group
“I conducted my first SIV with Complion and it was awesome! The monitor had what they needed, we didn’t need to take time during the visit for regulatory, it could not have gone smoother.”
Norton Healthcare employee