Infrastructure and SubProcessors for Complion Enterprise

Scope

This document explains the infrastructure environment and sub-processors material to Complion’s provision of Complion Enterprise known in this document as the “Covered Service.”

Sub-Processor: Customer Data Storage

The Covered Service is hosted in enterprise-class data centers based on the region from which the Customer subscribes to the service.

Customer Data is stored in these data centers with appropriate physical, technological, and administrative controls enacted to ensure appropriate access of Customer Data.

Customer RegionInstanceEntity NameEntity TypeData CenterCountry Location
United Statesapp.complion.comMicrosoft, Inc.Third Party Service Provider: Data CenterAzureUnited States
Canadaapp.complion.caMicrosoft Canada, Inc.Third Party Service Provider: Data CenterAzure CanadaCanada
United Statesapp.complion.comDataDog, Inc.Third Party Service Provider: LoggingN/AUnited States

Sub-Processor: Customer Data Processing

The following legal entities are engaged in Processing Customer Data for non-storage purposes. These will interact with Customer Data should a user initiate a function in which a Sub-Processor service is required: email-to-binder or a system email.

Customer Region Instance Entity Name Entity Type Data Center Country Location
United States/Canada App.complion.com | app.complion.ca Amazon Web Services, Inc. Third Party Service Provider: Email Processing US East United States
United States/Canada App.complion.com | App.complion.ca Twilio, Inc. Third Party Service Provider: Service Provider N/A United States
United States/Canada App.complion.com | App.complion.ca Zamzar, Ltd. Third Party Service Provider: Document Conversion N/AUnited States

Sub-Processor: Certifications

Microsoft Azure

  • ISO 9001
  • SOC 1
  • SOC 2
  • SOC 3
  • WCAG 2.0
  • ISO 27001
  • FDA CFR Title 21
  • HITRUST
  • FFIEC

For a complete listing of all Azure Certifications, please see: https://azure.microsoft.com/en-us/overview/trusted-cloud/compliance/

For more information on Azure’s commitment to security, see: https://azure.microsoft.com/en-us/overview/security/

Twilio SendGrid

  • SOC 2, Type 2

For more information on SendGrid’s commitment to security, see https://sendgrid.com/policies/security/

Amazon Web Services

  • ISO 9001
  • SOC 1
  • SOC 2
  • SOC 3
  • WCAG 2.0
  • ISO 27001
  • FDA CFR Title 21
  • FFIEC

For a complete listing of all AWS Certifications, please see https://aws.amazon.com/compliance/programs/

For more information on AWS’s commitment to security,  see https://aws.amazon.com/security/

Last Updated: 8 October 2019