Who we are
The Complion team includes clinical researchers who have walked in the shoes of our clients and software
developers with deep technical expertise. While each team member is individually talented, we are
united in our passion for serving clients in support of our mission and values.
CEO – President
Complion founder Rick Arlow was immersed in clinical research during a NIH funded MD/PhD medical scientist training program at Case Western Reserve University, which resulted in publications with several leading journals including Neuroscience. Although he loved the work, he was shocked at how cumbersome operations and regulatory compliance were for the research site and how much time and space were wasted on manual tasks and paper binders. Inspired by his experience and drawing on his engineering background, Rick built the first version of the Complion software platform, and in close collaboration with leading medical centers, Complion was born. Since then, Rick has built a world-class team experienced in clinical research. His job is to closely listen to the needs of clients and provide the resources and guidance necessary for his team to constantly evolve Complion’s industry-leading workflow and document management software and to provide top tier customer service. He has also presented at various venues and conferences for professional research organizations including ACRP, MAGI and SCRS. Previously, Rick was involved with a biotech business resulting in several patents and was recognized in Business Week’s “Top 25 Under 25 Entrepreneurs”. He takes great pride in and feels responsibility for Complion’s contributions to the research community and their efforts to provide new treatments and expand medical knowledge.
Greg balances an intensive technical background with seasoned, innovative insights. As CTO of Complion, he is responsible for leading product planning and delivery of the
Complion ECM platform. Previously, Greg worked for 10 years on Special Projects in the Office of the CTO at Hyland Software, one of the world’s top document-management
companies. In this role, Greg led many executive level projects including help launching more than 25 software products. He holds an MBA from Case Western Reserve University. Outside of work, Greg loves Cleveland sports and is an aspiring southern BBQ pit master. Greg has been involved in organizing different Cleveland tech community events such as Startup Weekend, Cleveland GiveCamp and a conductor from the StartupBus. His favorite fictional character is MacGyver.
Cristina Ferrazzano Yaussy
VP Products and Customer Success
With nearly 20 year of experience, from bench to bedside to oversight, Cristina Ferrazzano Yaussy is a subject matter expert in the conduct of clinical research and research compliance. Drawing on her past experiences from auditing over 300 clinical trials, she directs tactical product plans for Complion’s software platform and manages long-term strategic planning for product development. As the leader of the Customer Success team, she also oversees all client implementations following best practices, from onboarding and system validation through training and ongoing support.
Lisa Bozza Archer
Senior Account Executive
As a former Clinical Research Associate with one of the largest CROs, Lisa obtained a strong foundation in clinical research and therapeutic areas ranging from Neurology, Rheumatology, Endocrinology to Oncology. She also gained additional exposure to site operations while working in the Compliance Office of an Academic Medical Center, where she helped support investigators with regulatory and research tasks. These experiences provide her keen insight, both to the needs and the daily experiences of Complion’s clients.
As an Account Manager of Complion’s Customer Success Team, Lisa regularly engages with clients to promote successful adoption and utilization of the Complion System. She actively educates and promotes awareness of Complion’s solution to clients and the research community. She also enthusiastically advocates for sites by leading Complion’s initiative to provide free educational webinars to the research community. Lisa shares the Complion team’s intrinsic motivation to reduce the burden on research sites, while increasing efficiency and compliance throughout the industry.
Director, Business Development
Joe Arkin has over nine years of experience in sales management and business development. He has spent his career developing long-lasting partnerships with executives in a variety of companies and industries. As a member of the Complion team, Joe works with hospitals, academic medical centers, and other large research institutions to introduce them to the benefits of Complion’s document management and workflow solution and assist them with effective and efficient implementation. Joe likes working at Complion because the team is full of intelligent and fun individuals who challenge each other on a daily basis to bring the best possible solutions to their customers. Outside of work, Joe enjoys running and spending time with family and friends.
Platform Software Developer
Senior Platform Developer
Aaron has more than 10 years of experience designing and developing software solutions across a wide array of industries from health care to energy utilities. After graduating with a Computer Engineering degree from Case Western Reserve University, Aaron has devoted his career to building comprehensive web-based solutions using modern technologies and best practices, while fostering a strongly collaborative environment. At Complion he works with the other members of the technology team to architect the future of eRegulatory systems, focusing on customer needs and regulatory compliance. Outside of work, Aaron enjoys video games, pinball, and pool, as well as toying with any piece of tech he can get in his hands.
Carl is there for everyone, and rewards a job well done. He is always positive and stoic. A great listener and confidante. He sees a lot of Winnie the Pooh in himself. Carl is given out to employees that go beyond “above and beyond” and perform legendary feats. He stands for Compliance And Regulatory Lifeguard